FAQs

Preventative Maintenance

Regularly vacuum rugs in the direction of the rug pile. The pile direction can be determined by stroking the rug. If the pile is smooth, it is the direction of the pile. If the pile feels rough and the fibers start standing up, this is not the direction of the pile. Regular vacuuming should be done about once a week.

Use a quality rug pad to be placed under your rug for additional comfort and rug protection.

Protect your rug from the effects of sun damage by minimizes exposure to direct sunlight. Utilize blinds, shades and curtains to help extend the life of your rug.

Spills & Stains

Immediately deal with the spill

Carefully remove access liquid with a spoon

Do not rub the rug but gently dab the fluid/spill with a clean cotton cloth or paper towel to absorb the liquid

If necessary use a small amount of detergent mixed with cold water.

In matters of preventative maintenance once a year or with spills and stains, it would be wise to take your rug to a professional carpet cleaner for a full cleaning.

Returns & Exchanges

Please see our policy on our Shipping & Returns page.

Custom Orders

To inquire about creating a bespoke rug with Qadimi visit our Custom Order page.

Custom orders take around 3-5 months for completion and shipment. Custom orders include:

1.    Ordering a current, active pattern on our website but altering the colors and size to your desired specification. Our production manager will work with you along the way to help create your custom order design.

2.    Our production manager will work with you every step of the way in design inspiration, colorways, size and final details of the rug. A computer rendered design will be created and signed off on before production is started. A 10% surcharge will be added to the final price of the rug.

With all custom order rugs, please be advised that:

•    We require a 50% non-refundable deposit to start work on any custom order.

•    As our rug production, from the wool fiber to the final product, completely consists of individual artisans who are handcrafting your item, due to these variables please note that color and size may vary slightly.

For any inquiries regarding current inventory, custom orders, production time and shipping, please email us at info@qadimirugs.com.