Shipping

US Domestic Shipping

Shipping time will be between 5-7 business days for rugs that are currently in stock. For items that are not in stock or sold out, check the item description for an estimated completion date and further details. At this time Qadimi Rugs ships within the continental US only.

Returns

Return & Exchanges

At Qadimi we stand behind our product and the many women who work alongside of us to create these works of art. We strive to present our customers with the best quality and hope to achieve 100% satisfaction of our product with our customers.

Qadimi rugs may be returned within 20 days after the purchase date. The customer is responsible for all shipping charges for return items.

Special order rugs are non-refundable.

Non-Defective Returns

As each knot is hand-knotted from natural wool, expect slight variations in approximate carpet sizes.

Our yarn is dyed by hand, occasionally resulting in slight differences in dye lots. Though some colors and abrash designs may vary slightly in our rugs, we try to do our best to represent the authenticity of our rugs.

Slight pattern irregularities are normal in handmade items.

The customer is responsible for all shipping charges for any returns.

No returns will be accepted after 21 days.

Defective or Damaged Returns

At the receipt of your merchandise please inspect all items carefully.

Photos may be required upon claims.

Immediately contact us at info@qadimirugs.com to notify us that you have received a damaged item.